FAQ

1. How can I book a treatment?
To book a treatment, visit our booking page Link:http://www.living-health.org/booking/ and continue to the online booking portal. If needed, you can also call or email us to book

2. How do I cancel or reschedule my appointment?
If you have previously set up your profile in our online booking system link: http://www.living-health.org/booking, you can cancel or reschedule your appointment by logging into the booking system and clicking on ‘Manage My Bookings’.  Alternatively, you can also call us, email us or respond to one of our courtesy email reminders.

3. What is your cancellation policy?
We have a 24 hour cancellation policy. If you cancel your appointment giving less than 24 hour notice, 50% cancellation fee will be charged. In case of a no show the full fee will be charged. We also recommend that you read our Terms & Conditions Link: http://www.living-health.org/terms_conditions/ for further details.

4. How much do your services cost?
To view our current pricing, visit our Pricing page link: www.living-health.org/pricing  You can also view our prices in our online booking portal. Link: www.living-health.org/booking Prices might vary depending on the treatment. As we continuously undergo a variety of CPD and educational courses, we reserve the right to update our pricing as we feel fit.

5. What do I need to bring to my appointment?
Bring (or wear) comfortable loose clothing (you don’t need to get undressed into your underwear when choosing certain treatment types). If you are coming for your first appointment you will be asked to fill in the intake form so bring reading classes if needed, and a list of the medication you are taking (if relevant). Other than that, bring your yourself and a smile!

6. How many visits will I need?
This is a fairly common question. Our answer is: it completely depends on your needs. If you are coming for a deep relaxation massage, it might be a one-off session. If you are suffering from a chronic injury or condition then we advise a plan of a minimum of four sessions, with the understanding that there is ongoing review. This is so we can adapt the treatment and strategies to get the best results.

7. Contraindications: when you should not get a massage
There are a few circumstances under which you should not be receiving a massage.

We list them below:

  • Cancer
  • Acute injury (within the first 24-48 hours)
  • Fever
  • First trimester of pregnancy
  • Suspected Deep Vein Thrombosis (DVT)
  • Hyperthermia
  • Infections diseases
  • Under influence of alcohol or drugs

If you’re at all unsure of any other conditions, please get in touch with us to have a chat.

8. Can I come in for a treatment with a cold or when I am sick?
Definitely not. If you are experiencing any symptoms of cold or you aren’t feeling well, you should not get a massage. Not only we can’t treat you, you might be putting us and other clients at risk.

9. Why can I feel sore after a massage?
It is natural  to feel some discomfort after a deep tissue/therapeutic treatment. This is called DOMS (delayed onset muscle soreness) and it is the body’s reaction to strenuous exertion such as physical activity. Therapeutic massage falls into this category as we are working with the body in ways that it is not used to, for example when breaking down adhesions in the musculoskeletal system. It can usually last from 24 -72 hours and then it settles down.

10. Will the massage treatment hurt?
In general, if you are coming for a wellbeing,  deep relaxation, pregnancy massage or lymphatic drainage, you shouldn’t be experiencing pain as the outcome does not require strong work.

On the other hand, if you are requesting a sports or therapeutic massage then some discomfort can be expected as we work the muscles and tissues to aid repair and increase performance.

Many people come to a treatment with the mentality of “no pain, no gain”. We prefer the philosophy of “right pain for the right gain”. So there might be discomfort, but no distress.

For example, when applying certain techniques, such as trigger point therapy, the worked area is usually sore and tender. Same applies when correcting adhesions or tight attachments.

You are also very much in charge and before the treatment begins we ask you about your preferences regarding the depth of pressure. We always encourage you to communicate with us and let us know if something isn’t comfortable, painful or if you would like to stop for whatever reason.

11. What is included in my allocated massage appointment time?
Your massage therapy session consists of:

  •  The initial assessment and chat:  This allows you to communicate your needs with us to make sure your session is customised to you. During the very first time you come we also go through your intake form, confirming any information from your history or current circumstances that might be relevant.
  • Time for you to get undressed before and get dressed after the treatment.
  • Your massage treatment.
  • Post treatment review of the findings, your feedback and our recommendations.

12. What do we treat?
First of all, it is important to state that we always work within the scope of our training. We work with a variety of clients providing services with different focus. Here’s a list of what we might be focusing on during your treatment with us, depending on what service you book in for and what your needs are:

  • General wellbeing massage for complete fully body and mind relaxation and stiffness and tension release.
  • Supporting the lymphatic and immune system through lymphatic massage
  • Wellbeing pregnancy massage to loosen off stiffness and tension
  • Kinetic Chain Release for supporting the body towards more optimal posture through a series of gentle mobilisations and stretches.
  • Be Activated – working on specific points of the body to improve performance.
  • Tui Na (Chinese Medical Massage) –
  • Chinese Cupping –
  • Sports Massage – generic deep tissue massage to relieve stiffness or massage focused on specific area of the body or post injury (acute or chronic conditions) recovery, such as:

A. Lower Limb Conditions – Ankle sprains, Achilles Tendon (Bursitis, Tendonitis), Plantar fasciitis, Shin Splints, Calf Muscle Strain, Meniscal Tears, Piriformis Syndrome

B. Knee Conditions – Collateral Ligament Sprain, Cruciate Ligament Sprain, Patellofemoral syndrome (Chondromalacia Patella), Iliotibial Band Syndrome -‘Runner’s Knee’, Osteoarthritis of the knee, Trochanteric bursitis

C. Hamstring, quadricep and adductor strain

D. Upper Limb – Rotator Cuff Strain, Adhesive Capsulitis  (frozen shoulder), Lateral and Medial Epicondylitis (Tennis Elbow and Golfer’s Elbow), Subacromial Bursitis

E. Back/Neck/Jaw – Sciatica, Lower back pain, Spasmodic Torticollis, Whiplash

F. Hand and Wrist Injuries – Fracture of the Scaphoid, Carpal Tunnel Syndrome

13. How often should I get a massage?
In general, there is no right answer. It completely depends on you, your needs and your finances. We have regular clients coming for a maintenance massage every week as well as those who are being treated for a sports injury, based on their treatment plan. Others prefer bi-weekly or monthly appointments. In the ideal world, we would love to see more people taking good care of themselves and being able to afford a weekly massage because the benefits of massage for health and wellbeing are so great.

14. Do I have to be completely undressed during massage?
This depends on what is being treated and what type of massage you are receiving. During Tui Na (Chinese Medical Massage) you aren’t required to take off your clothes but comfortable loose clothing is recommended. During a general relaxation or lymphatic drainage massage, you might be asked to keep your underwear on. We always make sure to use towels to make sure that you feel safe and supported during your session.